VISITOR SERVICES MANAGER

The Science Mill, a fast growing science museum in Johnson City, is hiring a Visitor Services Manager who will be responsible for overseeing part time staff, leading daily museum floor operations, maintaining the gift shop, administering the membership and volunteer programs, and supporting the Science Mill marketing team. Ultimately, the Visitor Service Manager is responsible for ensuring a positive visitor experience for all.

Specific Visitor Service Manager responsibilities:

  • Greet visitors and ensure exceptional customer service

  • Hire, train, manage, schedule and assess staff and volunteers (some of which are high school students)

  • Communicate with members and manage membership program

  • Communicate with volunteers and manage volunteer program

  • Manage gift shop, including stocking, purchasing, and budgetary reporting on toys and gifts

  • Cash handling, including opening and closing registers; daily reporting

  • Support marketing team, as needed, as it relates to customer service and museum operations

Qualifications:

  • Proven track record of exceptional customer service

  • Experience managing high school/college students is a plus

  • Highly organized and detail oriented

  • Competent and experienced using MS Office Suite

  • Strong communication skills

  • Ability to work in a flexible, changing environment often under tight deadlines

  • Ability to work independently and in a team environment

As a small organization operating in a very dynamic environment, flexibility and teamwork is required. The team works collaboratively to ensure organizational success. This is a full time position that must be performed on-site in Johnson City. Usually Monday- Friday, but occasional weekend days are required by all staff. Salary range is $28,000-$37,000 and includes health, vision, dental insurance benefits.

To apply, please send resume and letter of interest to info@sciencemill.org


EDUCATION PROGRAMS COORDINATOR

The Science Mill, a fast growing science museum in Johnson City, is hiring an Education Programs Coordinator to join our dynamic, fun, fast-paced world! The Education Programs Coordinator will help book, organize, and facilitate our many educational programs, including K-12 school field trips, Homeschool Days, birthday parties, summer groups and summer camps.

Specific Education Programs Coordinator Responsibilities:

  • Coordination of school field trips, which includes taking reservations, communicating with teachers, scheduling, organizing students during the field trip, and follow up.

  • Administrative support for other educational programs (Homeschool Days, mini camps, clubs, special events, etc)

  • Birthday party coordination and scheduling and communicating with parents

  • Work with marketing to recruit, schedule, and facilitate group reservations during the summer

  • Support summer camp efforts by maintaining student rosters, being the point of contact for off-site camp staff, and preparing supplies and materials

Qualifications:

  • Excellent communication skills with children, adults, and families from diverse backgrounds; Spanish proficiency is a plus

  • Great attitude and passion for science are a MUST!

  • Proven track record of exceptional customer service

  • Highly organized and detail oriented

  • Competent and experienced using MS Office Suite

  • Ability to work in a flexible, changing environment often under tight deadlines

  • Ability to work independently and in a team environment

As a small organization operating in a very dynamic environment, flexibility and teamwork is required. The team works collaboratively to ensure organizational success. This is a full time position that must be performed on-site in Johnson City. Usually Monday- Friday, but occasional weekend days are required by all staff. Salary range is $30,000-$40,000 and includes paid time off and health, vision, dental insurance benefits.

To apply, please send resume and letter of interest to info@sciencemill.org